Lake & Oak Co. collects the information you give us when you request an estimate, contact us, schedule a visit, or work with us. This can include your name, phone number, email address, service request, property location, project details, documents, and payment records.
How we use information
We use this information to respond to inquiries, qualify and schedule work, prepare estimates and invoices, coordinate projects, provide warranty support, prevent fraud, and improve our services.
Service providers
We use vendors that help us operate our website, CRM, email, file storage, analytics, advertising measurement, and project communications. They receive only the information needed to provide those services under their own agreements and privacy practices. We do not sell personal information for money.
Website measurement
Our public website may use analytics, call attribution, and advertising measurement tools to understand visits and inquiries. These marketing tools are excluded from our private CRM. Browser controls and applicable vendor settings may limit this measurement.
Retention and security
We retain records for as long as reasonably needed for inquiries, projects, warranties, accounting, dispute resolution, and legal obligations. We use access controls and technical safeguards appropriate to the information, but no online system is risk-free.
Your choices
You may ask us to correct or delete contact information that we no longer need, or ask questions about this policy, by emailing hello@lakeandoakco.com. Some records may need to be retained for contracts, warranties, accounting, or other legal obligations.